[PODCAST] Staying Connected With Customers Through the Coronavirus Outbreak


According to the National Federation of Independent Business (NFIB) Research Center:

  • Currently, 76% of small businesses are negatively impacted by the outbreak of the coronavirus,
  • About 5% are positively impacted experiencing stronger sales due to a sharp rise in demand for certain products, goods, and services.
  • Of those businesses negatively impacted, 23% are experiencing supply chain disruptions, 54% slower sales, and 9% sick employees.

However, in our digital world, there are plenty of ways to stay connected to your customers through this pandemic and keep your business going through it:

  1. Let customers know what you’re doing to prevent the spread of COVID-19
  2. Update your online channels
  3. Offer online deals & community building content
  4. Be responsive with proactive community management

In this episode we talk through some strategies and examples for your business to keep in mind as you navigate the COVID-19 world right now.

Originally published at socialfeedpodcast.com/ep102